Refund Policy
Last updated: April 2025 · Effective immediately
We stand behind our work. This policy outlines when refunds apply, what is non-refundable, and how to raise a dispute.
Quick Reference
| Service | Refundable? |
|---|
| Ad Spend (Meta / Google) | No — Never |
| Setup fee — work not yet started | Yes — Full refund |
| Setup fee — work in progress | Partial — based on work done |
| Setup fee — work completed | No |
| Monthly retainer — current month | No |
| Monthly retainer — unused future months | Yes — with 15 days notice |
| Website / Microsite — delivered | No |
| Website / Microsite — not started | Yes — Full refund of amount paid. |
1. Ad Spend
Ad spend paid to Meta or Google is never refundable under any circumstances. MyOwner manages campaigns on your behalf but does not control or hold your ad budget. All ad spend is governed by Meta's and Google's own refund policies.
2. Service Fees — Setup & One-Time Projects
If you have paid a setup fee or project fee:
- Before work begins: Full refund within 7 business days of request
- Work in progress: Partial refund based on percentage of work completed, assessed by MyOwner in good faith
- After delivery: No refund. If you are unhappy with a deliverable, we offer one round of revisions at no extra cost
3. Monthly Retainers
- The current month's retainer is non-refundable once the billing period has started
- You may cancel future months with 15 days written notice — no further charges will apply
- There are no lock-in periods on standard retainers
4. Websites & Microsites
- If work has not commenced — full refund
- If the site has been designed or developed — no refund; revisions offered instead
- Once a site goes live, no refund is applicable
5. How to Request a Refund
Email us at info@myowner.in with the subject line "Refund Request — [Your Name]" and include:
- Your name and company
- Service you paid for
- Reason for the request
- Payment reference or invoice number
We will review and respond within 3 business days. Approved refunds are processed within 7 business days to the original payment method.
6. Disputes
If you believe there has been an error in billing or service delivery, please contact us before initiating a chargeback with your bank. We are committed to resolving disputes fairly and quickly.